Sunday, March 29, 2020

Online Support System

Dear Kumon Families,

As you know, we are unable to open the centre for class for the time being.  But that doesn’t mean you are on your own with the Kumon work.  We have been working hard on an Online Support strategy, and it consists of 3 main components.

  • One-on-one video chat help during regular class times.
  • 1 assistant to 2 students online classes for Early Learners.
  • Online score card entering system.

Our intention is to imitate the classroom experience, to the extent that is possible over the Internet.

One-on-one Video Chat Help

Kumon has always been a student centred program, with the ultimate goal of nurturing independent learners. Students study examples and learn new knowledge based on what they have mastered.  With their class time, students had the opportunity to raise their hand and ask for help.  We will be using Zoom video conferencing and Kelp-Desk.com to create a virtual classroom.

During regular class times (Tuesday, Thursday, Friday 3:30-7:30pm and Saturday 2:00-4:00pm), students will be able to request help on the Kelp-Desk website.  The request goes into a queue. From there, Ms. Ran, Ms. Katlyn and other assistants will pick off students to initiate a video call using Zoom.

Help initiated by Instructors

We always plan work for students with instructional purposes based on students abilities and learning styles. As instructors we know clearly where and how we should guide students. When necessary, we will reach out to students to ask them to submit a request on Kelp-Desk, so we can review their progress.  This is like the “See Ms Ran” and “See Ms Katlyn” tags.

Zoom Online Classes for Early Learners

Early Learners normally work in pairs under the close guidance of an Early Learner Assistant.  This close attention lets us catch and correct poor work habits before they get ingrained.  We will also use Zoom to recreate the service.

We will be contacting Early Learners to schedule their online class time.  We won’t be starting with this on Tuesday Mar. 31.  But we should get it launched on Thursday Apr. 2.

Online Score Cards

It is not feasible for the centre to accept and grade completed homework at this time.   Many families already mark their children’s Kumon work at home and can attest to the benefits of this practice. We encourage more parents to start marking their children’s work.  Home marking gives students fast feedback on their work and helps them to stop making the same mistakes.   We can provide online answer books if you don’t already have them.

For the centre to monitor each student’s progress, we will have a place for parents to enter scores. This does not have to be done daily. This will be done through the Kelp-Desk website.


If parents are unable to homemark or enter scores, we will ask them to take pictures of selected completed pages and submit them to us for evaluation. This will also be done through the Kelp-Desk website.

FAQ

Q: What do I need to access online help?

Computer, laptop, tablet, or phone with camera and Internet access.
Zoom Video Conferencing software.  Software will automatically download the first time you use it.  You can check it out now at https://zoom.us/
Access to Kelp-Desk.com.

Q: What is Kelp-Desk.com?

The name comes from Kumon Help Desk.  Please imagine a reception desk at a Kumon centre where you can place a request for help. It is a website where you can go to do just that.

Q: When can I access it?

The Kelp-Desk hours correspond to our regular class hours. They are Tuesday, Thursday and Friday from 3:30-7:30pm andSaturday 2:00-4:00pm.  Students are not limited to requesting help on their regularly scheduled day(s) and time(s).  Now they can have our centre’s service all four class days.  But wait times will vary depending on how many others are asking for help.

Q: How to access it?

Go to https://www.kelp-desk.com. Students will need to provide their first name and key tag number for validation. Expect an email with your child’s tag number soon.  It is fairly self explanatory, but a more detailed guide will be made available soon.

Q: How long do I have to wait for help?

That will depend on how many other students are asking for help.  Kelp-Desk will give you an estimated wait time, it’s only an estimate.  It may change higher or lower, depending on how quickly other requests are being dealt with.  You should stay close to your device.  You can set up an email or text notification when it’s your turn.